Thank you for accessing the website (“Site”) of “Masonbot Innovation Technology Co., Ltd” (all references to “us” and “our” refer to masonrobot.com). We respect your privacy and want you to know about the policies we have in place to protect your personal information.
This Privacy Notice applies only to this website and does not necessarily apply to the personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than masonrobot.com to which this Site links or that links to this Site.
How we collect your information
We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
Record and quickly bring up information you’ve given previously
Help you quickly find information, products, and services
Create content that is relevant to you
Alert you of our new information, products, and services
Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization’s country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.
Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by masonrobot.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.
Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
Product Reviews: We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site.
How we use Cookies to collect information
Cookies are small pieces of information that your Internet browser stores as text files on your computer’s hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site. masonrobot.com uses cookies to
speed up navigation
track site usage
recognize users and user access privileges
enable selection and purchase products on this Site record your browsing activity and purchases
This Site’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.
Any information these third parties collect via cookies is not linked to any personal information we collect.
How we use personal information
Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.
Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with masonrobot.com regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt-out of future emails at any time (see the Opt-Out/Corrections section below for more details).
Will we disclose my personal information
We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Third-party service providers: Like most catalog and Internet wholesalers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and FedEx in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service. Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the Data Security section.)
Legal requirement to disclose information: We may be required to disclose the information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.
Merger and/or sale of assets: We do not normally sell, trade or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.
Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
How do we protect the information we collect
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
Safeguarding all financial transactions done through this Site with Secure Sockets Layer (“SSL”) encryption
Granting only employees who are providing specific service access to your personal information
Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
What choices do you have regarding the information we collect
You can choose to:
Correct or update your personal information
Stop receiving mail to your email address
Disable your account to prevent any future purchases through that account
To correct or update your personal information, log in to My Accounts and submit a request through the online Customer Service.
To unsubscribe from emails you receive from masonrobot.com, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.
How do we use and disclose information collected offline
As masonrobot.com collects most information through our Site, this Privacy Policy applies only to the online collection of personal information.
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information).
Delete your personal information
You may submit requests to delete your personal information under the following circumstances:
we violate laws and regulations when we handle your personal information
we collect and use your personal information without your approval
we are in breach of your agreements when we handle your personal information
you de-register your account
we no longer offer you products or services
In addition, for the purpose of your legal and reasonable request for deletion, if you have authorized us to share information, we shall also require the third parties which do not obtain your independent authorization to delete your personal information immediately, unless otherwise required by laws and regulations.
When you delete information from our services, such information shall be deleted on a timely basis upon update of backup. Subsequent to the deregistration of account, we shall suspend rendering products or services to you, and delete your personal information based on your request unless otherwise required by laws and regulations.
This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.
